Refund Policy

Last Updated: August 18, 2025

This Refund Policy outlines the terms and conditions under which Solaraquintix ("we," "us," or "our") may provide refunds for purchases made through our online educational platform. By enrolling in our courses or purchasing our services, you agree to the terms set forth in this policy.

1. General Refund Principles

We are committed to providing high-quality educational content and services. However, we understand that circumstances may arise where a refund request is necessary. This policy establishes clear guidelines for when refunds may be granted.

2. Course Enrollment Refunds

2.1 Standard Refund Window

Students may request a full refund within fourteen (14) days of purchase, provided that:

No more than 20% of the course content has been accessed or completed
No completion certificates have been issued
No downloadable resources have been accessed
The request is submitted through our official refund request process

2.2 Partial Refunds

After the standard refund window has expired, partial refunds may be considered on a case-by-case basis under exceptional circumstances, including but not limited to:

Medical emergencies supported by documentation
Technical issues that prevented course access despite our support efforts
Course content materially differs from advertised description

Partial refunds are calculated based on content accessed and time elapsed since enrollment. The maximum partial refund amount is 50% of the original purchase price.

2.3 Non-Refundable Circumstances

Refunds will not be granted in the following situations:

More than 30 days have passed since the original purchase date
More than 50% of the course content has been accessed
A completion certificate has been issued
The student has violated our Terms of Service or acceptable use policies
The course was purchased during a promotional period with special pricing
The student simply changed their mind without valid reason after the standard refund window

3. Subscription Services

3.1 Monthly Subscriptions

Monthly subscription payments are non-refundable. Students may cancel their subscription at any time, and access will continue until the end of the current billing period. No refunds will be provided for partial months.

3.2 Annual Subscriptions

Annual subscription refunds are available under the following conditions:

Request is made within thirty (30) days of the initial purchase
Less than three (3) courses have been started or completed
Refund amount will be prorated based on usage, minus a processing fee of 10%

After 30 days, annual subscriptions are non-refundable. Students may cancel to prevent future renewals.

4. Bundle and Package Purchases

Course bundles and packages follow the same refund guidelines as individual courses, with the following additional considerations:

Refund eligibility is determined by the most accessed course within the bundle
If any course in the bundle has been completed, the entire bundle becomes non-refundable
Partial refunds for bundles are calculated based on the bundle price, not individual course prices

5. Corporate and Group Licenses

Refunds for corporate or group licenses are handled through direct communication with our business development team. Standard terms include:

Refund requests must be submitted by the primary account holder or authorized representative
Refunds are prorated based on the number of active users and content accessed
Administrative fees may apply to group license refunds
Custom agreements may supersede this standard policy

6. Technical Issues and Service Interruptions

If you experience technical difficulties accessing our platform or course content:

Contact our technical support team immediately at info@solaraquintix.com
Allow us reasonable time (up to 72 hours) to resolve the issue
If we cannot resolve the technical problem, a full refund may be granted
Service interruptions lasting more than 48 hours may qualify for service credit or refund

7. Course Cancellations by Solaraquintix

If we cancel a course or discontinue a service:

Students will receive a full refund for any cancelled courses
Alternative course recommendations will be provided when possible
Refunds will be processed automatically within 14 business days
Students may opt for credit toward other courses instead of a refund

8. Refund Request Process

8.1 How to Request a Refund

To request a refund, follow these steps:

Log in to your student account on our platform
Navigate to your purchase history or account settings
Select the course or service for which you are requesting a refund
Complete the refund request form, providing detailed reasoning
Submit any supporting documentation if applicable

Alternatively, you may email your refund request to info@solaraquintix.com with your account details and purchase information.

8.2 Refund Processing Time

Once a refund request is approved:

Refunds are processed within 5-10 business days
Funds are returned using the original payment method
Depending on your financial institution, it may take an additional 5-10 business days for funds to appear in your account
You will receive email confirmation once the refund has been processed

9. Payment Method Considerations

9.1 Credit and Debit Cards

Refunds to credit or debit cards will be credited to the original card used for purchase. If the card has expired or been closed, please contact your financial institution for guidance.

9.2 Third-Party Payment Processors

For payments made through third-party processors, refunds are subject to the processor's terms and processing times. Additional fees charged by payment processors are non-refundable.

9.3 Gift Purchases

Courses purchased as gifts may only be refunded to the original purchaser. The recipient cannot request a refund directly. Gift purchases follow the same refund timeline and conditions as standard purchases.

10. Course Credits and Alternatives

Instead of a monetary refund, students may opt for:

Account credit equal to the refund amount
Transfer to a different course of equal or lesser value
Extended access period for incomplete courses

Course credits do not expire and can be applied to any future purchase on our platform.

11. Promotional and Discount Codes

If a course was purchased using a promotional or discount code:

Refunds are calculated based on the actual amount paid, not the original price
Promotional codes are not reissued after a refund is processed
One-time discount codes cannot be reused

12. Free Trial Periods

For services offering free trial periods:

No charges occur during the trial if cancelled before the trial ends
Cancellation must be completed at least 24 hours before trial expiration
If charged after trial expiration, standard refund policies apply
Only one free trial per user account is permitted

13. Certification and Examination Fees

Fees paid for certification examinations or credential verification are non-refundable once the examination has been attempted or scheduled. Rescheduling fees may apply according to our examination policy.

14. Student Responsibilities

To maintain eligibility for refunds, students must:

Provide accurate contact and payment information
Respond to our communications regarding refund requests in a timely manner
Comply with our Terms of Service and acceptable use policies
Submit refund requests within the specified time frames

15. Dispute Resolution

If you disagree with a refund decision:

Contact our support team at info@solaraquintix.com to request a review
Provide additional documentation or explanation supporting your request
A senior member of our team will review your case within 10 business days
Final decisions regarding refunds are made at our sole discretion

16. Chargebacks

Initiating a chargeback before contacting us may result in:

Immediate suspension of your account and access to courses
Inability to process legitimate refund requests
Potential ban from future purchases

We strongly encourage students to work with us directly before disputing charges with their financial institution.

17. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. Material changes will be communicated via email to active students.

18. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

Solaraquintix
15388 24 Ave, Surrey, BC V4A 2J2, Canada
Phone: +18077272331
Email: info@solaraquintix.com

19. Special Circumstances

19.1 Force Majeure

In cases of events beyond our reasonable control (natural disasters, pandemics, government actions, etc.), we may temporarily modify refund terms or extend access periods rather than provide monetary refunds.

19.2 Account Termination

If your account is terminated for violation of our Terms of Service, all payments are forfeited and no refunds will be issued.

19.3 Duplicate Purchases

If you accidentally purchase the same course multiple times, contact us immediately. Duplicate purchases made within 48 hours are eligible for full refund of the duplicate transaction.

20. Acknowledgment

By enrolling in courses or purchasing services from Solaraquintix, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy forms part of your agreement with Solaraquintix and should be read in conjunction with our Terms of Service and Privacy Policy.